This could be an issue on our end or the providers that will need investigation. Please get in touch with our support team with the following information:
- Provider (Halifax, First Direct)
- Account Type (current account, credit card)
- Description or screenshot of the error message
- At what point in the login journey does this fail?
a.) Before you are directed to your bank/providers app/website
b.) Whilst in the bank/providers app/website
c.) When diverted back to our app after authorising details on bank/providers app/website
You can get in touch with our support team by selecting Settings, then Support and Contact Support.