If a connection is showing as out of sync, this means it has failed to refresh and therefore is not retrieving recent transactions and data.
A manual refresh should resolve this, you can manually refresh your account by selecting My Money, then heading to Connections, selecting the account you wish to update, and then selecting Refresh.
If you have manually refreshed and the connection is still showing as out of sync, this could be an issue on our end or the providers that will need investigating.
Please get in touch with our support team with the following information. They will then pass this on to the technical team who will look into this for you.
- Banking Provider (Halifax, First Direct)
- Account Type (current account, credit card)
- Description or screenshot of the error message
- At what point in the login journey does this fail?
a.) Before you are directed to your bank/providers app/website
b.) Whilst in the bank/providers app/website
c.) When diverted back to our app after authorising details on bank/providers app/website
You can get in touch with our support team by selecting Settings, then Support and Contact Support.
For more information, check out our article Reauthorise or refresh a connection.