There are two reasons why you might not be able to connect your savings account, we have broken down the potential cause and solution below.
My savings account is not listed as an option on the banking provider's app/website
We might not be able to connect to your savings account because of the type of connection and legislation.
If you get to the account selection screen on the banking provider's app or website and your savings account is not available as an option this is due to Payment Services Direct 2 (PSD2) legislation, which prevents us from connecting to that account type.
The only accounts available under PSD2 legislation are payment accounts; current accounts, credit cards, and some, but not all savings. More information about what PSD2 is and how it impacts your accounts can be found here.
If your savings account is not available you can still track this account by creating a manual account. For more information, check out our article Create a manual account.
I am not able to see if the savings account is listed as I don’t get that far or it is listed as an option on the providers app/website
This could be an issue on our end or the providers that will need further investigation. Please get in touch with our support team with the following information.
- Banking provider (Halifax, First Direct)
- Account type (current account, credit card)
- At what point in the login journey does this fail?
a.) Before you are directed to your banking provider's app/website
b.) Whilst in the bank/providers app/website
c.) When diverted back to our app after authorising details on bank/providers app/website
You can get in touch from within the app by going to Settings, then selecting Support and Contact Support.