If you don't reauthorise the account when prompted, permissions to access the account will be stopped with immediate effect and the account will stop updating.
If this happens, the first thing we recommend is to attempt to reauthorise the connection by going to Connections, select the connection you wish to reauthorise and then select Reauthorise.
If reauthorising the account does not work, you will need to add the account as new. Please don't remove your existing connection as this will permanently remove all of your data. The new connection will automatically merge with the old connection, keeping all your transaction data and preferred categories.
Accounts and Assets
Head to the My Money, select Accounts and assets, and then select the + icon. On the next screen, select Add an account.
Connections
Head to My Money, select Connections and then in the next screen select Add Connection.
What next?
For both routes, in the next screen you will have the option to enter the name of your provider in the search field or select from the list of providers.
Once you have selected your provider, please select the type of account you wish to connect to. Have your account login credentials to hand as you will then be asked to provide these.
Voila! You should now be connected.
If you are still unable to get the connection working, please contact our support team with the name of the provider and account type, who will be able to report this to the technical team on your behalf.
For more information about reauthorisation, check out our article Reauthorise or refresh a connection.